JUST LIKE EVERYONE AT ACRONIS, THE IDEAL CANDIDATE WILL EMBODY ALL OF OUR COMPANY VALUES: responsive, alert, detail-oriented, makes decisions, and never gives up. EVERY MEMBER OF OUR A-TEAM HAS AN INSTRUMENTAL ROLE AND IMPACT ON THE SUCCESS OF ACRONIS INNOVATIVE AND GROWING BUSINESS, SO WE ARE LOOKING FOR SOMEONE WHO ENJOYS WORKING IN DYNAMIC, GLOBAL TEAMS AND THRIVES IN A FAST-PACED AND RAPIDLY CHANGING WORK ENVIRONMENT. You will deliver complex setup and integration assistance, troubleshoot and resolve complex technical problems for our partners and MSP's involving Acronis' 3rd party integration systems, and various software, networking and hardware environments. As a Senior Cloud Frontline Support Specialist (LATAM) you will be responsible for supporting Acronis' high-profile MSP's, partners and customers in LATAM, and resolving Acronis Cyber Platform technical incidents using your own expertise and by coordinating with other team members within our Expert Support and R&D team.
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